Vulnerability reporting
At MaraSoft, we consider the security of our systems, our network and our applications, a top priority. Despite the great care we take regarding security, weak points can still remain. If you have found such a weakness, we would like to hear about it as soon as possible so that we can take appropriate measures as quickly as possible. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
Please do the following:
• E-mail your findings to [email protected]
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data,
• Do not reveal the problem to others until it has been resolved,
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
What we promise:
• We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date,
• If you have followed the instructions above, we will not take any legal action against you in regard to the report,
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
• We will keep you informed of the progress towards resolving the problem,
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise)
• As a token of our gratitude for your assistance, we may offer a reward for security issues with a high impact. The amount of the reward will be determined based on the system* (for example our servers, application, etc.), severity of the leak, and the quality of the report.
*Many websites, including ours, are scanned by automated systems to detect the presence of a security.txt file. Please note that the reward is not applicable for issues related to this website. Our team will of course respond immediately to any serious reports!
